Guide
The fastest way to evaluate a web development agency in Nairobi is to check whether their portfolio links to live, working sites — not screenshots — and whether at least one of those sites solved a problem like yours. Pricing, timelines, and support terms matter too, but they only matter once inspectable work confirms the agency can actually deliver.
Screenshots can be mocked up in an afternoon. A live URL you can click, load, and click around on can't. Before anything else, ask for links to real projects and actually open them — check they load, check they work on mobile, check the client's name matches what's on the site.
If an agency can only show you images or a PDF case study, that's not proof of work you can independently verify — it's a claim you have to take on faith.
A brochure-site portfolio doesn't tell you much about whether an agency can build an e-commerce checkout, integrate M-Pesa/Daraja payments, or wire up an ERP system. Match the work in front of you to the problem you actually have.
Ask directly: 'Show me a live project where you solved something close to my problem.' A confident agency will have an answer ready; a vague one will change the subject to their process or their team instead.
A single 'starting from KES X' number tells you almost nothing. Ask for a breakdown: what's included in the base price, what's billed separately (hosting, domain, third-party integrations, revisions beyond a certain round), and what triggers a scope change.
Agencies that are confident in their pricing will show it to you in writing before you sign anything.
After the project ships, do you own the domain, the hosting account, and the source code — or are you locked into the agency to make even small changes? This should be an explicit line in the contract, not an assumption.
If an agency is reluctant to hand over access or source code after final payment, treat that as a serious warning sign, not a minor inconvenience.
'A few weeks' is not a timeline. Ask for actual milestones: discovery, design sign-off, build, review, launch — each with a rough date. Realistic agencies plan in phases because software projects rarely go perfectly, and they'll tell you that upfront instead of overpromising.
What happens the week after launch if something breaks? Is there a maintenance retainer, a fixed support window, or nothing at all once the final invoice is paid? Get this in writing before you start, not after something goes wrong.
Testimonials on an agency's own website are self-selected and unverifiable. A stronger signal is an agency willing to connect you directly with a past client — someone who'll tell you honestly what the process was actually like, delays included.
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Want to see how Motolabs scores on these signals? Check our live work.
Talk to usIt depends heavily on scope — a simple brochure site and a custom e-commerce platform with payment integration are not the same job. Be wary of quotes given before any discovery conversation about what you actually need; ask for an itemized breakdown instead of a single number.